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Internal Retail Sales Assistant
3-5 Mid Level
Fri 18 May
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Duties and Responsibilities
Handling of product replacement claims
Check all documentation for accuracy
Meet the required insurance companies key performance indicators
Liaise with stores and provide timely response to all communications giving clear and accurate advice.
Liaise with internal and external service providers and suppliers.
Ensure all recovery aspects of claims are monitored, and amounts due are obtained where appropriate.
Ensure any potential fraud indicator is identified and acted upon.
Client relationship management.
Various administration functions from time to time.
Accurate input of all required information into the required systems
Follow communication procedures, guideline and policies
Properly escalate unresolved queries to the next level of support
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