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1. What should I do if my username and password are not working properly?

Make sure your username is your e-mail address, (eg. [email protected]), and be sure to check for any possible typos. If you feel that this is not the issue contact support at [email protected]

2. If I forget my username or password or both, how can I retrieve it?

Go to Forgot Password and fill out the form

3. If I want to change my username or password, how can I do that?

To change your e-mail/username, log in to your account and go to the 'Profile' tab located on the top right. Change your e-mail and click SAVE at the bottom.
To change your password, log in to your account and go to the 'My Account' tab on the top right. You will see a link towards the top left that says 'My Password'. Change it over and click UPDATE.