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Here is the job you're interested in:
Technical Support Engineer
Company
******
Email
******
Position
Full Time
Experience
3-5 Mid Level
Category
Engineering
Date Posted
Fri 18 May
Location
Sydney, New South Wales
Post ID
479683
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Responsibilities
Work as a Technical Support Engineer supporting customers across APAC through phone, email, to resolve issues quickly and efficiently.
Supporting with pre and post sales technical enquirers.
Troubleshooting IP Video, Digital Video and Broadcast TV
Excellent experience in IP Networking and IP Multicast troubleshooting is essential.
Assist application developers to integrate products using API's.
Provide customers with a positive experience and listen to their problems to then offer a solution or escalation.
Take ownership of overall customer satisfaction.
Participate in after-hours On-call rotation and on site troubleshooting as required.
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